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Abstracts & Powerpoints « 13th IFLA Interlending and Document Supply Conference

Abstracts & Powerpoints

2013 Interlending & Document Supply Conference

Beijing, China


16 October 2013

Relying on Library Consortia to Promote Resource SharingGlobal Vision and Local Strategy Practice (Download the slide)

Shunzhong Chen, Director of Document Supply Center, Shanghai Library, CHINA

The Shanghai Library has global vision and local strategy to conduct collaboration with domestic and foreign library consortia. This paper studies the case of cooperation in document supply and ILL services of the Shanghai Library with CALIS、OCLC and Subito, describes the cooperation that would improve the global influence of libraries, expand document services and enhance librarians’ capacity for knowledge services. So it is very important to promote resource sharing between libraries.

Cross-border document delivery – The convenience and perils of sharing articles around the world, in the cloud. (Download the slide)

Katie Birch, Director, Delivery Services, OCLC, Inc. USA
Tony Melvyn, Product Manager, Delivery Services, OCLC, Inc. USA

In January 2012, OCLC launched Article Exchange – a cloud-based document delivery service — as part of its core ILL service, which is used worldwide by more than 9,000 libraries. A year later, this cloud based service is used by more than 1000 lending libraries in 15 countries. More than 50,000 individual documents were uploaded in January 2013 alone.

The issues of cross border document delivery are compounded by copyright laws around the world. This new cloud based delivery method has also affected library workflows by introducing a new dynamic to electronic document delivery.

This paper will explore the cloud as a mechanism for document delivery. We will explore the traffic of documents moving around the world, examine known copyright limitations in some jurisdictions, and what that means for Article Exchange specifically and document delivery more broadly.

Tyranny of Distance: The Challenges of Coordinating a Multinational Consortium (Download the slide)

Denise A. Forro, Head of Interlibrary Services, Michigan State University Libraries, USA

Among the many challenges for consortia today, one of the most difficult to overcome is distance. As we look at ArticleReach Direct as a model of a multinational consortium and the demands generated by distance, we need to understand the dynamics of this type of organization, as either a formal or informal creation. To begin it is important to define consortia in general and then more specifically ArticleReach Direct as an example of a consortium on an international scale.

International Interlibrary Loan: the Good, the Bad, and the Ugly   (Download the slide)

Kenneth Kinslow, Resource Delivery Librarian, University of Notre Dame, USA

International interlibrary loan is improving and expanding through the widespread adoption of readily available technologies or through international collaborations. Consider the success of the Bavarian State Library, which has experienced phenomenal growth since they began using OCLC’s IFM (ILL Fee Management) for ease of payment. Other libraries, such as the National Library of Spain make it possible to access their catalog and create an ILL account. Other times one can obtain needed materials internationally through an intermediary such as the University of Pittsburgh’s East Asian Gateway Service or by joining a consortium such as the GIF (Global ILL Framework consortium) that facilitates borrowing from over 150 libraries in Japan. On the other hand, there are always stumbling blocks. Obtaining materials from certain national libraries can sometimes seem unnecessarily complicated, or it may be possible to locate needed materials but payment methods are virtually impossible or copyright guidelines prevent articles from being transmitting electronically. For practitioners, international ILL is indeed improving, but many challenges still remain!

A Scheme to Improve the International Inter-library Loan Service in the National Library of China (Download the slide)

Jing’An Feng, Associate Professor, Document Delivery Service Center, National Library of China, CHINA

The international Inter-library Loan (ILL) service is an important one for the document delivery in the National Library of China (NLC). As the diverse change of user needs driven by the rapid development in the Information Technology, it is necessary to investigate how to prompt the international ILL service in the NLC.

Firstly, a brief introduction to the international ILL service in the NLC is given. The NLC is a centre for the international ILL in the whole China. It meets all the information needs of domestic and oversea users by combining traditional reference skills and advanced information and network technology.

Secondly, issues that concern the request communications, copyright, and payment methods are analyzed. The focuses of the issues are how to increase the requested communications to meet ever growingly diverse user needs, how to deal with the copyright well, and how to improve the payment methods.

Next, considering the international ILL practice in the NLC, a scheme to promote and improve the international ILL is proposed as a response to the aforementioned problems. There are reasonable ways to solve the problems: build up request communications, update the used interlibrary loan and document delivery system, create the Chinese interlibrary loan alliance, as well as make more reasonable copyright policy and payment policy.

Finally, a challenge to the international ILL is analyzed. The NLC needs make innovation to meet the challenge to promote the new development in the international ILL service.

The Development of TIB Full Text Supply Services against the background of German Copyright Law (Download the slide)

Markus Brammer, General Counsel, German National Library of Science and Technology and University Library Hannover , GERMANY
Jens Olf, Director Full Text Supply, German National Library of Science and Technology, GERMANY

The change of German copyright law in 2008 posed a challenge to TIB’s full text supply services. While TIB can deliver on the basis of a statutory license any document to customers within Germany via mail and fax, there are limitations for electronic delivery. The statutory license in German copyright law no longer covers electronic document delivery by libraries completely. License agreements with publishers or intermediaries such as Rights Reproduction Organizations are now in place to allow delivery of electronic documents on a wide scale. However, within this complicated framework of license agreements, DRM systems are a challenge for customers and the delivery service. While a simple watermark suffices nearly all publishers in agreements covering pay-per-view-delivery of generic digital article files, strict DRM is still the rule for document delivery scanned from the print. Therefore, TIB looks for more customer-friendly DRM systems. Also, TIB is looking for ways to co-operate with partners in order to raise efficiency gains and to offer a more convenient service to its customers.

Effect of open access on document delivery services in Chinese university libraries: a case study in Capital Normal University Library” (Download the slide)

Fang Hu, Librarian, Capital Normal University Library, CHINA
Hangsheng Jiang, Librarian, Capital Normal University Library, CHINA

The last ten years have seen a massive increase in the amount of Open Access publications in journals and archive repositories in the world. And China is not an exception. But little is known about the effect of open access, a new publishing model, on the document delivery services in Chinese university libraries. To address this, the authors report the results of a question survey in Capital Normal University Library to find out the attitudes of students and faculties towards Open Access and their actual use of open access resources. Besides, this paper also analyzes the data of document delivery service in the Library in recent years. Finally the authors put forward some suggestions to improve document delivery service affected by Open Access, including taking advantage of Open Access resources to provide document delivery, extending the mode of document delivery, optimizing the resources development and integrating other information services, such as subject service and mobile service, into the document delivery service.

Reuse of documental heritage: threat or opportunity?    (Download the slide)
Rosario Arquero Avilés, Professor of Faculty of Documentation, Complutnese University, SPAIN
L. Fernando Ramos Simón, Professor of Faculty of Documentation, Complutnese University, SPAIN
Félix del Valle Gastaminza, Professor of Faculty of Documentation, Complutnese University, SPAIN
Iuliana Botezan, Professor of Faculty of Documentation, Complutnese University, SPAIN
Silvia Cobo Serrano, Professor of Faculty of Documentation, Complutnese University, SPAIN

Digitalization and Internet access represent unimaginable possibilities for the libraries, archives, and museums management. In December 2011, the European Commission’s proposal on the amendment of Directive 98/2003 on the reuse of public sector information was presented in Brussels (COM (2011) 877 final, 12.12.2011). According to the changes introduced by this amendment, libraries, archives, and museums are included in the reuse of public information, being expressly excluded up to now. In this way, collections of these institutions – some with great potential for new users in the digital context and without intellectual property restrictions or personal data protection – could be available to citizens or companies so that value added activities could be done with a commercial and non-commercial exploitation, according to the Directive principles. Disseminating the documentary heritage in this way allows us to discuss the digital future of libraries and the management of these organizations. We will address such questions as: “How will licensing systems change in libraries? Will libraries be more competitive? How can resources be reused, managed, and shared? How will new activities and services affect library funding? What problems can arise between infomediaries and citizens to accept cultural heritage?”

17 October 20

Construction of an interlending and document delivery system platform for one-stop information retrieval and supply service (Download the slide)

Xiaoxia Yao, Secretary General, CALIS Administrative Center, Peking University,
Lijun Zeng, Manager, Interlibrary Loan and Document Delivery Service, CALIS Administrative Center, Peking University, CHINA
Juanjuan Liu, Postgraduate, CALIS Administrative Center
Qiang Zhu, Director, Peking University Library, Executive Director, CALIS Administrative Center ,CHINA

After more than ten years of construction, CALIS built a complete document supply service environment for one-stop information retrieval and supply service. The CALIS Interlending and Document Delivery (ILL & DD) system platform provides reliable technical support and a friendly service environment. It is a crucial component of CALIS document supply services among Chinese academic libraries. The CALIS ILL & DD system platform is composed of five application systems: unified authentication system, SAAS-based ILL/DD service system, ILL central scheduling and settlement system, FTP service system, and service integration interface system. These systems work together to meet the needs of member libraries, other information service institutions, and their end users. The CALIS ILL & DD system platform is widely used by about 1000 libraries through a cloud service strategy. Each year, more than 100,000 ILL and DD transactions are handled by this platform. This paper introduces the CALIS ILL & DD system platform, its advanced functional characteristics, and its implementation. Finally, the future development plan for this platform is discussed.

The future of interoperability for ILL and resource sharing (Download the slide)

Clare MacKeigan, Chief Operating Officer, Relais International, CANADA

As the world shrinks and user’s demands grow, in many cases, the ability to send requests to other libraries continues to be a challenge. While an international standard has been available for twenty years to facilitate this process, the minimal use of this standard has not provided the interoperability that we had hoped for and need. Work is currently underway to remedy this situation – a standard for the 21st century. This paper will provide the context in which this new standard emerged and developed as well as outline what the new standard will look like and the potential impact on ILL and resource sharing.

In a world of Amazon, is it time to rethink ILL? (Download the slide)

C.J. de Jong, Access Services Coordinator, Librarian, University of Alberta, CANADA
Heidi Nance, Head of Interlibrary Loan and Document Delivery, University of Washington, USA

Online retail has changed the way we can obtain books, articles, conference proceedings, and multimedia items. Faster and cheaper access is enabled by vendors like Alibris and Amazon with sites in many different countries/languages, as well as societies/conferences making their publications available online. Have interlibrary loan departments been able to change their practices to take advantage of these technologies, or are they stuck in a traditional world of resource sharing? The Universities of Alberta and Washington Libraries provide their experiences in breaking barriers in interlibrary loan to enable them to provide faster and cheaper access to a wide variety of materials. The survey results on ILL departments and non-traditional access methods are discussed. The authors make a case for the relevance of traditional ILL, but place emphasis on incorporating alternative methods to providing access that will enable interlibrary loan departments to remain relevant by offering unique and responsive services to their users. They also suggest a rethinking of resource access in general as to a broader concept of “request fulfillment,” where user’s information requests are met using materials from a variety of sources: local collection, off site depository, consortial collection, purchase on demand, ebook rentals, article rentals, and PDA models.

TO buy or not to buy? ——Case study on Western books interlibrary loan of the Peking University Library (Download the slide)

Xiaodong Li, Deputy Director of Reference Department, Peking University Library, CHINA
Suqing Liu, Director of Reference Department, Peking University Library, CHINA
Nanyan Liang, Librarian, ILL, Reference Department, Peking University Library, CHINA

Interlibrary Loan (ILL) borrowing requests in Peking University Library are mainly focused on the Western Books. The analysis in this paper was based on the borrowing requests of ILL for Western books in the past five years and by comparison with the internal Western Book collection utilization. An investigation of relationship between ILL service and internal collection development was performed. Finally a development strategy of Western Books ILL service in Peking University was proposed based on the investigation above.

Assessing the effectiveness of a resource-sharing service: the user view (Download the slide)

Silvana Mangiaracina, Biblioteca Area della Ricerca di Bologna, ITALY
Cristina Cocever, Università di Trieste, ITALY
Marco Chiandoni, Università di Trieste, ITALY
Stefania Arabito, Università di Trieste, ITALY

NILDE (Network for Inter-Library Document Exchange) facilitates collaboration between libraries using the Internet and technologies that optimize inter-library document exchange. Its most distinguishing feature is its value system based on a spirit of cooperation, teamwork, participation, collective intelligence, user feedback, and continuous improvement, i.e., the distinctive values of the so-called 2.0 phenomena. In particular, “listening” is essential for building a service to meet stakeholder needs and with this aim in mind, after the launch of NILDE 4, two web surveys were carried out in 2011, one with librarians and one with end users. This paper focuses on the results of this analysis and on ways to improve a resource-sharing service. The methodology is based on the analysis of quantitative data obtained from all ILL transactions carried out during the period of use of the new software, a comparison with the qualitative information obtained from the surveys, and a SWOT analysis (Strengths, Weaknesses, Opportunities and Threats). This proved to be an effective methodology and a new survey was launched in 2013, to verify whether the choices made and the projects undertaken were in line with user expectations.

The initiative of CALIS document delivery service assessment (Download the slide)

Xiaoxia Yao, Secretary General, CALIS Administrative Center, Peking University,
Lijun Zeng, Manager, Interlibrary Loan and Document Delivery Service, CALIS Administrative Center, Peking University, CHINA

In order to greatly promote document delivery services in member libraries, CALIS (China Academic Library and Information System) Administrative Center launched its CALIS Model Member Library plan for document delivery service. Through this program, CALIS hoped to test the validity of CALIS service, improve the CALIS cloud service and its mechanism, promote widespread use of CALIS services, communicate the benefit of the CALIS project, and train librarians in advanced concepts and technologies. The assessment was divided into three parts. First, the Service Capability Assessment evaluated hardware and software investment, staffing, and other basic conditions to check whether member libraries have good service capability. Second, the Service Quality Assessment measured the total number of document delivery transactions, fill rate, number of registered users, user satisfaction, document delivery costs, and other indicators. Finally, a Service Effect Assessment evaluated promotion and training as well as user feedback. In May 2012, 71 Model Member libraries took part in the assessment. This paper discusses its findings and how they were used to better meet the needs of end users.

Journey of discovery: What can we learn from resource sharing of e-journals as we move to e-books? (Download the slide)

Anne Xu, Assistant Manager, Document Supply Service, National Library of Australia, AUSTRALIA
Margarita Moreno, Manager, Document Supply Service, National Library of Australia, AUSTRALIA

Like most libraries, the National Library of Australia spends a significant portion of its acquisition budget on e-resources and while this leads to wonderful outcomes for registered patrons, there are many restrictions in supplying material from these collections on interlibrary loan/document delivery (ILL/DD). The Library currently subscribes to approximately 130 e-resource databases of which 62 enable remote access and only 23 allow document delivery. In addition, the Library has purchased 45 archival e-resource collections of which 42 allow document delivery. Many e-journals have an embargo period ranging from 1 month to 2 years. This has a significant impact on document delivery.

As the Library moves to acquire e-books what impact will this have on interlibrary loans? In June 2012 Anne Xu travelled to several sites in the USA to evaluate emerging e-book models. At the same time, the Library revised its overseas Collection Development Policy for overseas material to give preference to digital acquisition.

This paper examines the National Library’s e-resources usage, policy change to preference digital collecting, the business models for e-book supply to libraries and the impact on ILL/DD.

E-books: who wants what and how to ILL them? (Download the slide)

Seangill Peter Bae, Head, Delivery Services, Columbia University, USA

This presentation is about patrons’ expressed needs for e-books and their deliverability through ILL. Columbia University Libraries gathered data on ILL patrons’ preferences for e-books. In the first half of the presentation, I will share the findings from data accumulated since September 2012, such as e-book preferences by patron status, subject area, year of publication, etc. In the second part, I will share an analysis of titles for which patrons expressed an interest in e-book format. The availability of an e-book version, the possibility of ILL, and the strengths/weaknesses of current e-book ILL procedures will be discussed. Finally, I will propose a possible e-book ILL model which may satisfy all stakeholders including ILL practitioners, patrons, and publishers.

Interlibrary Loan of E-books in U.S. Academic Libraries (Download the slide)

Xiaohua Zhu, Assistant Professor, School of Information Sciences, University of Tennessee, USA
Lan Shen, Assistant Professor of Library Science ,Purdue University Calumet

Academic libraries in the U.S. have witnessed the impressive growth of acquiring e-journals and ebooks. Although interlibrary loan (ILL) of e-journal articles has become a standard practice, ILL of copyrighted e-books does not appear to be equally common. E-book ILL is often considered difficult or nearly impossible because restrictions for ILL are embedded in license agreements (or terms of use) and reinforced by technological measures. This paper discusses the perceived barriers to e-book ILL and their reflections on academic libraries’ ILL /lending policies. More specifically, this paper reports the findings of a survey of ILL/lending policies on e-journals and e-books in 200 academic libraries in the U.S. The findings

show the state of e-books in U.S. academic libraries and demonstrate the slow adoption of e-book ILL compared to e-journals. This paper reveals important perceptions and facts about e-book ILL in academic libraries, analyzes the obstacles and restrictions on e-book ILL, and identifies lending models and standardized practice for e-book ILL to accommodate user’s needs and maximize the use of e-book resources.

18 October 2013

Innovative Construction of National Science and Technology Information Supporting System (Download the slide)

Liansheng Meng, Director, Division of Database Development, National Science and Technology Library, CHINA

The National Science and Technology Library (NSTL) is an important sci-tech document and information service institution in China. As an information sharing system, it takes an important role in supporting Chinese science and technology research and education. The innovative development model and operating mechanism, the digital resource construction policy, the web-based information service system of NSTL ware introduced in this paper, from the aspects of its establishment background, current development, resource construction achievement and information service effectiveness. In addition, the issues on developing a resource sharing system and building a national information infrastructure in China ware also described.

Role of document delivery service in an evolving library collection: lessons from a three-year old research library in Saudi Arabia. (Download the slide)

J. K. Vijayakumar, Acting Manager, Library Research and Reference Services, King Abdullah University of Science & Technology, SAUDI ARABIA
Faten Al Barayyan, Library Research & Reference Services Assistant & Coordinator, Document Delivery Services, King Abdullah University of Science & Technology , SAUDI ARABIA

Individual libraries provide electronic document delivery services to supply the documents from nonsubscribed journals and other materials, where customers rate the service for quick delivery of quality, like color copy, documents (Hill and Roth, 2009). Even today’s digital world, McGrath (2012) through his series of literature surveys, says that as long as publishers stick to the DRM and Open Access scholarly publishing models continues to be a meager part, resource sharing and document supply is a costly affair to libraries. The unavailability of library cooperation and resources sharing in the Middle East countries generally, private sector companies taking their place as the principal agents of document supply (Al Fadhli and Johnson,2006; Al-Harrasi & Al-Aufi, 2012; Arif, Sibai, and Sulaiman,1998; Shabani, Tabbakhan and Naderikharaji, 2012; Biranvand and Moghaddam, 2013) or to focus on article on demand delivery services by various publishers or platforms.

KAUST is a brand new research University started in Saudi Arabia functional since September 2009 with a vision on excelling in science and technology research and become one of the top ranking University by 2020. The library collections group continually monitors the relevance of our e-resources in support of teaching and learning and also provides an effective document delivery service to provide quick ondemand service for needed resources not in available in the electronic or print collection (Al Zahrani, Branin and Yu, 2012). A born digital library with hybrid nature, ninety percent of the collection is online; they are purchased, organized and accessed online, like any other brand new academic research libraries (Vijayakumar, 2012). Due to lack of interlibrary loan and resources sharing systems in the region, the services of commercial providers are utilized.

This paper provides the findings of two surveys carried out among the users and examples of usage of document delivery order statistics in deciding on new subscriptions. This is an interesting activity incollection building and refining, especially in a high caliber research community, where the usage, interests and research groups and disciplines are still evolving.

Enhancing resource sharing with a state-of-art transportation system in an odl library (Download the slide)

Jenny Raubenheimer, Director: Information Resource Distribution, University of South Africa, SOUTH AFRICA

The University of South Africa (Unisa) is an Open Distance Learning (ODL) institution and it has the largest academic library of its kind in Africa. The University is acknowledged as one of the mega-universities of the world with a student body approaching 400 000. In addition to providing an inter-lending service to this large student body and to 3000 staff, the Unisa Library is a net-lender within South Africa’s inter-lending and resource sharing network. The Library’s inter-lending service forms part of the request services available to all its clients and to the wider community of participating libraries. Daily, an average of 2000 requests is received for processing, retrieval and delivery. This paper provides a brief overview of how the Library’s request service is managed and will discuss the technologies used to speed up the request process. It focuses on an automated RFID transportation system to be implemented as part of a 21st century, newly redesigned Unisa Library. In order to ensure the speedy availability of material on the shelves after return, this system automatically transports materials via a Paternoster book lift to the respective levels within the Library.

Analysis of interlibrary loan and document delivery services in the public libraries in China: current situation and outlook (Download the slide)

Zhang Binghui, Assistant Librarian, National Library of China, CHINA

Interlibrary loan and document delivery Service in are two kinds of important services in the public libraries in China. They are also ties and effective ways for public libraries to share resources. Compared with Several literature guarantee mechanism, such as CALIS and Library of the Chinese Academy of Sciences, this paper is going to demonstrate the necessity and possibility and analyze the current problems and difficulties for the National Library Combined with the provincial libraries to provide the interlibrary loan and document delivery services. Based on the real situation, this paper also makes analysis on the current situation of interlibrary loan and document delivery services in the public libraries in China, the role that National Library of China should play in guiding the services and its current statues, and the prospects of the two services in the public libraries in China.

Regional Document Supply Networks and Their Influence on Nationwide Document Supply Networks in China (Download the slide)

Wei Yang, Reference Department, Xiamen University, CHINA
Yongxin Gao, Minnan Normal University, CHINA

Purpose – This paper aims to describe typical regional document supply networks in China through detailed discussion of their framework, service mode and influence on the nationwide document supply networks.

Design/methodology/approach – This paper highlights various kinds of regional document supply networks in China that serve as document resource sharing cooperation networks within provinces, cities and university towns. Their framework, service mode and influence on the nationwide document supply networks are discussed, followed by suggestions for improvement.

Findings – Regional document supply networks have their natural advantages in local financial support and extensive local coverage, and are capable of providing fine service to meet various user needs timely and economically. They become an important part and beneficial supplement to nationwide document supply networks.

Originality/value – This paper studies regional document supply networks in China which has rarely been addressed in the international library literature.